GENERAL RETURN POLICY

Requests for exchanges and returns will be received and handled by our Customer Service team, whose main objective is to guarantee a quick and timely response, ensuring at all times that we deliver an optimal pre and post-sales service to all our customers.
Below, we detail the circumstances (reasons) in which it is possible to return a product, as well as the steps that you as a customer must follow to make a return effective. However, it is necessary to point out that these reasons and steps do not necessarily apply to all products.

CIRCUMSTANCES FOR A CHANGE

  • Change of product based on feedback
  • Product exchange due to failure
Considerations:

  1. You can exchange the product in our Amphora stores within a maximum period of 30 calendar days from the date you received your order. The product must not show signs of use and must be returned in the same conditions (packaging, labels, seals), as it was received.
  2. Any product that enters for exchange due to failure is subject to evaluation.
  3. Only one (1) change can be requested either due to change of opinion or failure.
  4. There are no refunds for exchanges, we only provide a credit note for the amount of the product (shipping cost does not apply).
  5. Credit notes are valid for 30 calendar days and are issued in Amphora physical stores, therefore, they can only be used in this same channel and will be governed by the current price of the store, if the price of the new product is higher, the difference must be paid. If you choose a product of lesser value there will be no refund of the credit balance.
  6. Changes do not apply to products purchased in liquidation stage (products of categories: “SALE” and/or “OUTLET”).
  7. It is necessary to present the proof of payment (physical or digital invoice) that certifies the purchase made.
  8. The product must be in Amphora’s store or warehouse in order to proceed with the reshipment and/or exchange (This point applies only for product exchange due to failure).

HOW TO EXCHANGE A PRODUCT?

Lima:
  • To request an exchange, the customer must send an email to contacto@amphora.pe , indicating your order number and the product to be exchanged. Attach photos showing that the product will be delivered in its original condition and without signs of use (with their hangtags and original labels) otherwise the exchange will not apply. Once the exchange is approved, the customer can go to any of the Amphora stores in Lima,
Provinces
  • You must write to contacto@amphora.pe indicating your order number and the product to be exchanged. Attach photos showing that the product will be delivered in its original condition and without signs of use (with their hangtags and original labels) otherwise the exchange will not apply. Once the exchange is approved, the customer can go to any of the Amphora stores in Lima.
The logistical costs of this change shall be borne by the customer.
  • If the product meets all the conditions to be returned, we will proceed to manage the product exchange (subject to current stock availability).

CIRCUMSTANCES FOR A RETURN

  • Product Failure
    Product failure returns include:
    1. Damaged or defective product.
    2. Product with different characteristics than the one offered.
    3. Missing accessories
Considerations:

  1. You may request the return of the product within a maximum period of 30 calendar days from the date you received your order. The product must not show signs of use and must be returned in the same conditions (packaging, labels, seals), as it was received.
  2. All returned products are subject to evaluation.
  3. It is necessary to present proof of payment (receipt or invoice) certifying the purchase made.
  4. The defective product must be in Amphora’s store or warehouse in order to proceed with the refund.
  5. There is no refund directly in the store, the refund is made according to the payment method used in your purchase:
    • Cash payment: will be reimbursed through deposit in the order holder’s bank account, never to third parties or by means of money orders or checks.
    • Debit or credit cards: the chargeback will be made to the cardholder’s account. The final term of the refund will depend on the policies and terms for refunds of the bank used for the purchase (Approximately 15 to 20 working days)* consult with your bank.
  6. Returns do not apply to products purchased in clearance stage (products of categories: “SALE” and/or “OUTLET”) for purchases in Amphora’s physical stores.

HOW TO RETURN A PRODUCT?

  • For online purchases at vittoriadilusso.com
    Write to us at info@vittoriadilusso.com attaching the following data:
    1. Full name and ID
    2. Order No.
    3. Bill or invoice number
    4. Attach legible photos of the product, showing the indicated failure.
    5. Description of the return request.
  • If the product meets all the conditions to be returned, the refund will be processed accordingly.

WARRANTY

Our products have 3 months warranty, from the date of purchase. To request the use of the warranty the customer must always present the receipt with the date of purchase.

They correspond to product failures and not to misuse or deterioration due to external causes such as: burns, cuts made by foreign objects, etc.

What is not covered by the warranty:
You may not change, shorten or lengthen parts, i.e. change the product from its original form.